Frequently Asked Questions| FAQ The Prompted Life

Where are your products made?

All products from The Prompted Life are made on demand in the United States through our trusted fulfillment partner. Each item is produced only after an order is placed, helping reduce overproduction and unnecessary waste.

How long does it take to receive my order?

Production typically takes 2–7 business days because each item is created specifically for you. Once your order ships, delivery time depends on your location and the carrier. During peak seasons or high-volume periods, production or shipping may take slightly longer.

Will I receive tracking information?

Yes. Once your order ships, you’ll receive a tracking link by email so you can monitor delivery until your package arrives.

What printing methods are used?

Our supplier uses modern printing technologies such as direct-to-garment (DTG) and direct-to-film (DTF) printing. These methods are efficient, produce vibrant results, and generate less waste than traditional bulk manufacturing.

Are your products eco-friendly?

Some products are made using materials that include organic or recycled content. Availability varies by item. We prioritize responsible sourcing and thoughtful production methods whenever possible and continue expanding mindful product options over time.

Why do you use print-on-demand?

Print-on-demand means products are created only when ordered. This approach helps reduce waste, avoids excess inventory, and supports more responsible production compared to traditional mass manufacturing.

Can I change or cancel my order after placing it?

Orders enter production quickly, so changes or cancellations may not be possible once an order has been submitted. If you need to request a change, please contact us as soon as possible. Eligibility is outlined in our Refund Policy.

What if my item arrives damaged or incorrect?

If your item arrives damaged, defective, or printed incorrectly, please contact us within the timeframe specified in our Refund Policy. Manufacturing issues are handled on our behalf by our supplier, and a replacement or refund may be issued once the issue is verified. Photos may be requested to help resolve the issue efficiently.

Do you accept returns or exchanges?

Because all products are made on demand, returns or exchanges for size issues or change of mind are not accepted. Please review product descriptions and size charts carefully before placing your order. All exceptions are governed by our Refund Policy.

What happens if my package is returned to the sender?

If a package is returned due to an incorrect or incomplete address, it will be sent back to the fulfillment facility. Reshipping or refund options, if applicable, are handled according to our Refund Policy, and additional shipping fees may apply.

Do you ship internationally?

No. The Prompted Life currently ships within the United States only. International shipping is not available at this time.

Why might my order be delayed?

Delays may occur due to high order volumes, carrier issues, or unexpected production constraints. If tracking shows unusual delays, please review the tracking information first. If you need assistance, contact us. Resolution timelines are outlined in our Refund Policy.

How can I contact you about my order?

For any questions about your order, please email us at:
support@thepromptedlife.shop

We aim to respond within 24–48 business hours.

A note from us

The Prompted Life is rooted in thoughtful design, intentional living, and responsible production. Every item is created specifically for you. We encourage you to review our Refund Policy before placing an order so expectations are clear and your experience feels confident and transparent.